MANILA, Aug. 3 – Department of Public Works and Highways (DPWH) and the Development Academy of the Philippines (DAP) will jointly launch a certification program initiative on Monday aimed at giving quality service .
DPWH Secretary Rogelio L. Singson and DAP president Antonio D. Kalaw, Jr. will spearhead the event, which will be attended by the top management and employees of the DPWH Central Office, NCR Regional Office, South Manila District Office, and the DAP project team.
The Development of a Quality Management System (QMS) Certifiable to ISO 9001:2008 project seeks to implement International Organization for Standardization (ISO) certification program.
The project is aligned to President Benigno S. Aquino III administrations commitment to improve public service delivery as highlighted in the Philippine Development Plan 2011-2016 under Chapter 7 on Good Governance and the Rule of Law by having government agencies obtain ISO 9001 Certification.
The DPWH wants to express its commitment to public service quality as it starts to develop a department-wide ISO 9001:2008 Quality Management System. DAP on the other hand, pledge to effectively guide the DPWH towards the successful completion of its quality journey.
The project aims to establish and implement a quality management system for DPWH that is certifiable to ISO 9001:2008.
Among the offices to be covered are the Bureau of Design, Construction, Maintenance, Research and Standards, Equipment, and Quality and Safety which are all under the Technical Services; the Support Services that includes Administrative and Manpower Management, Monitoring and Information, Legal, Planning, Internal Audit, and Comptrollership and Financial Management; NCR and Davao Regional Offices; and South Manila and Davao City District Offices.
According to the DAP project team, through the establishment of a QMS certifiable to ISO 9001:2008, DPWH looks forward to enhance its infrastructure development process to better serve the interest of its stakeholders.
A department wide quality management system will not only make the system holistic but also a more effective and efficient system of managing interrelated processes of several bureaus or offices of the department with the aim of providing quality services to the satisfaction of the citizens, the team said.
DPWH has set eyes on ideas about best practices it can adopt for process improvement to comply and be recognized for conforming to internationally accepted standards. (PNA)